Returns and Refunds Policy

Our Commitment to Your Satisfaction

At lovepup, your satisfaction is our top priority. We understand that sometimes you may need to return a product, and we strive to make the process as easy and hassle-free as possible. Please read our returns and refunds policy carefully to understand your rights and how to proceed with returns.

1. Eligibility for Returns

Due to the intimate nature of our products, we can only accept returns under the following conditions:

  • Unopened Items: Products must be returned in their original, unopened packaging, with all seals and tamper-evident packaging intact.
  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 14 days of receipt to arrange for a replacement or refund.
  • Incorrect Items: If you receive an incorrect item, please contact us within 14 days of receipt to arrange for a return and replacement.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of the following items unless they are damaged, defective, or incorrect:

  • Opened or used products
  • Products without original packaging
  • Items marked as non-returnable or final sale
  • Gift cards

3. How to Return a Product

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at support@lovepupyani.com within 14 days of receiving your order. Provide your order number, the product you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our customer service team will provide you with a return authorization number and instructions on how to return the product.
  3. Ship the Product: Carefully pack the product in its original packaging, including all accessories, manuals, and documentation. Include the return authorization number and ship the package to the address provided by our customer service team.
  4. Inspection and Processing: Once we receive your return, we will inspect the product to ensure it meets our return criteria. If approved, we will process your refund or replacement within 7-10 business days.

4. Refunds

Refunds will be issued to the original payment method used for the purchase. Please note the following:

Processing Time: Refunds may take 7-10 business days to appear on your account, depending on your bank or payment provider.

Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

6. International Returns

For international returns, please contact our customer service team at support@lovepupyani.com for specific instructions. Please note that international return shipping costs and any applicable customs duties and fees are the responsibility of the customer.