Shipping

Fast, Discreet, and Reliable Shipping

At lovepup, we understand the importance of receiving your products quickly and discreetly. We are committed to providing reliable shipping options to ensure your order arrives safely and on time. Below, you will find detailed information on our shipping policies, including processing times, shipping methods, and how to track your order.

Shipping Information

Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days. During peak times or special promotions, processing may take an additional 1-2 days.
  • Business Days: Our business days are Monday through Friday, excluding holidays.

Shipping Methods and Delivery Times

We offer multiple shipping options to suit your needs:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Express Shipping: Delivery within 1-2 business days.

Note: Delivery times are estimates and may vary depending on your location and external factors such as carrier delays or customs processing.

International Shipping

We currently only ship to the United States. International shipping options and delivery times vary by destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Discreet Packaging

Your privacy is important to us. All orders are shipped in plain, unmarked packaging with no indication of the contents inside. The return address will show our company name as "[Discreet Company Name]" to ensure your privacy.

Shipping Costs

Shipping costs are calculated at checkout based on the shipping method and destination. We occasionally offer free shipping promotions, so be sure to check our website for current offers.

Order Tracking

How to Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

  1. Email Notification: Check your inbox for the shipping confirmation email from lovepup.
  2. Track Online: Visit the carrier's website and enter the tracking number provided in your email. Alternatively, you can track your order directly on our website under the "Track My Order" section.

Common Carriers We Use

  • United States: USPS, UPS, FedEx

Shipping Restrictions

Due to legal restrictions, we are unable to ship certain products to specific locations. If an item in your order is restricted for delivery to your location, you will be notified at checkout.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact our customer service team immediately at support@lovepupyani.com. We will work with the carrier to resolve the issue and ensure you receive your order.