Warranty

One-Year Warranty Information

We are committed to providing high-quality adult products and ensuring your complete satisfaction with your purchase. Our one-year warranty reflects our confidence in the durability and craftsmanship of our products. Below, you'll find detailed information about what is covered, what is not covered, and how to make a warranty claim.

What Our One-Year Warranty Covers

Our one-year warranty guarantees that your product will be free from defects in materials and workmanship under normal use. The warranty period begins from the date of purchase. During this time, if you experience any issues that fall under the warranty terms, we will offer the following:

  1. Repair or Replacement: If your product has a defect in materials or workmanship, we will either repair it or replace it at no additional cost to you.

  2. Malfunctioning Components: For products with electronic or mechanical parts, if these components fail due to manufacturing defects, we will provide a repair or replacement.

  3. Replacement Parts: If a specific part of the product fails and is covered under the warranty, we will supply the necessary replacement parts.

What Our One-Year Warranty Does Not Cover

While our warranty is designed to provide comprehensive protection, there are certain situations that are not covered:

  1. Damage from Misuse or Abuse: Any damage resulting from improper use, accidents, or neglect is not covered by the warranty.

  2. Wear and Tear: Normal wear and tear that occurs with regular use of the product is excluded from coverage.

  3. Personal Preference: Returns or exchanges based on personal dissatisfaction or change of mind are not covered under our warranty.

  4. External Modifications: Any alterations or modifications made to the product outside of the manufacturer's specifications void the warranty.

How to File a Warranty Claim

If you believe your product has a defect covered by our warranty, follow these steps to file a claim:

  1. Review Warranty Policy: Consult the warranty terms provided with your product or on our website to understand the specifics of coverage and the claim process.

  2. Keep Proof of Purchase: Ensure you have your receipt or proof of purchase, as this is necessary to validate your warranty claim.

  3. Contact Our Customer Service: Reach out to our customer service team through our contact page or customer support email. Provide details of the issue and include your proof of purchase.

  4. Follow Provided Instructions: Our customer service team will guide you through the process, which may involve returning the product or sending us additional information. Adhere to their instructions to ensure your claim is processed efficiently.

  5. Return the Product: If required, return the defective product along with any requested documentation. We will assess the issue and proceed with repair or replacement as appropriate.

Contact Us

For any questions regarding our one-year warranty or to initiate a warranty claim, please contact us at support@lovepupyani.com or visit our Contact Us. We are here to assist you and ensure that your experience with our products is positive and satisfying.

Thank you for choosing our products. We value your trust and are dedicated to providing high-quality items backed by reliable customer service.